Defining the users’ needs is the first step to arrange a successful food delivery app development. We suggest to learn the main market requirements, find the common food ordering app features and estimate its approximate cost. In this article, we have found useful suggestions on how to make a food delivery app and provide real value for your users.
List of contents
- Market search for defining food delivery app features
- Examples of food ordering apps and why they are popular
- Features of food delivery apps
- Food delivery app development cost
- In conclusion
MARKET SEARCH FOR DEFINING FOOD DELIVERY APP FEATURES
According to the online ordering statistics, the customers’ preferences have tremendously changed over the last decade. Digital ordering and delivery services are growing 300% faster than dine-in traffic. Restaurants are looking for new solutions to keep pace with the market needs. Therefore the mobile application has become an inevitable tool to set up in business. Customers are interested in the simplicity and accessibility of ordering services that should be provided with just one click. Fast and excellent interaction is something both sides are looking for. Restaurants are applying for the services of the aggregator apps as they establish successful communication channels for presentation and sales. Small businesses have slight chances to develop their own applications and compete against big food aggregators like Uber Eats, Grubhub, Deliveroo. Therefore in this article, we will be discussing food delivery app development from the perspective of the food and ordering platforms. The apps that allow many restaurants to offer their goods and services through and collect all in one place.
To start with every company that is interested in food delivery app development needs to search the market and outline the users’ preferences. Another important aspect is the convenience restaurants and hospitality business. After all, the food ordering application won’t be able to gain any users if there wouldn’t be a variety of offerings. Any app functionality depends on the initial purposes of the project. You need to provide the special value and unique experience that users will stay with. Differentiation between the must-have and nice-to-have features is an important step to organize the development process properly. The must-have food delivery features are given the first priority and usually covered in the initial release, while nice-to-have functionality can be added gradually in the following updates. Moreover, all included features should correspond to the needs of the users and market requirements. Since you are going to make a food delivery app, you definitely should include the user account, the list of goods or services, orders, payments and push notifications. However, such features as AR, maps integration, camera features, QR scanner integration could be added sequentially. The conclusion is pretty simple, the main focus should be on functionality that corresponds to the concept of your final product. The integration of the credit card billing to pay for services directly in the application should be delivered when you are selling goods and services for your customers. In addition to that, always present the innovative, attractive and easy to use UI and UX to withstand the competition.
EXAMPLES OF FOOD ORDERING APPS AND WHY THEY ARE POPULAR
We will take a look at the top food ordering aggregators in the context of the features that have made them so popular. The point is that the success of the project depends on the functionality that differentiates you in the market. Thus we will have a list of the features that are a must-have for any company that has decided on food delivery app development.
In order to create a food delivery software, the taxi service came up with the innovative concept also to attract restaurants and customers from all over the world. This application is developed for both iOS and Android platforms. Uber Eats has covered such nice-to-have features as the scheduled delivery, cashless transactions including the option to tip the courier, delivery time estimation, order tracking in real time. As for their service fees, Uber Eats also charges 15% of the order subtotal. They are oriented for excellent user experience through complete logistic support.
This application serves customers in the UK and the USA. It is known for its food variety and partnering with both international chains and local restaurants. The search engines focus not only on the restaurant option but cuisine (Chinese, Italian, European) and even the specific meal (pizza, salads, desserts). The customer has the ability to save the delivery location to shorten the order process. The application itself does not charge any extra fees for their customers, only the restaurant might have order minimums and set some additional charges.
If you want to learn more about how to create a food delivery app, check another example that is widely used in Europe, Australia, and Asia. The success of this application is based on the local variety. They are partnering with the premium restaurants that usually do not offer the delivery. The quality of the highest standards is at the core of their software concept. Deliveroo has a limited ordering radius but can deliver your order up to half an hour. The charges depend on the distance and its final delivery time.
Consequently, analyzing those platforms we have found a comprehensive answer to the question of how to develop food delivery apps. Every takeaway mobile app has the number of must-have features but at the same time, they are looking for a unique concept that makes them popular. Functionality planning is an essential step that brings the value thus nice-to-have features can be added gradually.
FEATURES OF FOOD DELIVERY APPLICATIONS
Now let’s decompose three mentioned examples of successful companies and make a list of must-have features that unite all of them. When any company thinks about how to make a food delivery app it is the first obvious thing to consider. In order to create a food delivery app like Uber Eats or any other aggregator, you should cover the needs of all the parties that take part in the food ordering chain: clients, restaurants, and couriers. So let’s make the functionality list according to the users’ roles.
First and the most obvious is the client’s version of the application. Actually, this is the part where most of the efforts should be. It requires a fast interface, convenient controls, and trendy design. You make the software where users perform three main actions in the chain: browse the offers, make orders, and checkout. Those who need to make a food delivery app should prioritize those features in order to provide an excellent user experience and achieve success.
The registration process is the first step to build a long-lasting relationship with your clients. If it is too complicated, slow and confusing, they will never come back to use the application. Give the choice of sign up methods. They can either create a new account using the email address, login via Facebook or Google account.
Placing an order
Such functionalities as add, edit and remove the dishes are must-have ones. It is necessary to include the order summary, where you confirm the chosen dishes, their quantity, the delivery location, etc. An appointed time option will be appreciated by the customers as they can place an order in advance.
Placing an order screen should definitely include the summary covering every important order detail: chosen dishes, their quantity, final price, delivery details and add a note option.
Various payment options
The food ordering apps that include in-app payment and cash options will be more frequently used. Follow all the requirements concerning security, support secure and fast experience. The system of bonuses and coupons should also be taken into account while calculating the final cost.
Delivery time estimation
The overall success considerably depends on the provided quality and efficiency. Determining the delivery time helps to manage clients’ expectations and decrease delay complaints. Customers make the choice not only on dishes and restaurants but also on how long they are ready to wait for the order.
People hate waiting. Customers prefer to stay informed about their takeaway. With the help of simple notifications like approved, cooking, picked, delivering and completed, they can stay in touch and track the whole order process.
Reviews and rates
It greatly helps to optimize the client experience and brand your product. Improving rates considerably affects sales. Make sure you encourage your customers’ reviews by asking for service feedback. It is common that a client makes an order only after reading several reviews.
When you create a food delivery app, UI design has to focus on the unified look. This category of applications includes lists of services and catalogs of restaurants and meals. The designers need to work on organizing and presenting all of them according to the standardized product concept.
Present attractive, clear and easy-to-use catalogs.
The great search engine
Customers will not waste time on seamless searching. You can include several options including restaurant names, location, cuisines or specific meals. Great UX design predicts the customers’ moves in advance and is ready to maintain this experience. Make sure you design a delivery system that is ready to guide your client through every need.
Services like Uber Eats offer two tools for the restaurants. The first one is pretty simple and runs on a tablet that is used by the staff to get all the needed information about new orders and help them complete those orders. The second one is usually the web portal for the business manager that keeps the records to analyze the overall service performance, quality, and popularity of dishes. It is designed to add new menu items, upload photos, etc. Also, the admin panel gathers and organizes all the financial information in one place.
The developers should add this functionality for every user including restaurants. Since you create a food delivery app for many businesses, they need to create accounts to manage the whole supply chain on their own. Protect the data of your partners by adding a password change and recovery option. Naturally, the software version for the restaurants should have quite different registration requirements, like the physical address verification procedure, legal business information, etc. It should be more like a questionnaire that the regular registration process. Restaurant management should answer the questions about their offerings that will help the food delivery software correctly catalog and place it among others.
Another advice to take when you figure out how to create a food delivery app, cover all necessary tools for the restaurants to manage the content. Restaurants always have to add general info including address, working hours, menu offers. Well-organized UX design enables convenient updating: editing or deleting menu items, changing the cost, uploading photos, etc.
Great management begins with receiving the detailed order request and finding the appropriate ways to carry it out. In addition to the order list overview, the restaurant staff can regularly update its status, clarify some details directly with the clients if needed, and send the push notifications to keep in touch with both customers and couriers. Normally, this part of the service looks like a simple tablet application that sends notifications and detailed information about new orders. After the orders appear on the tablet, they are usually added into the POS terminals manually.
Such functionality helps to manage your orders and take over the overall delivery process.
Restaurant Management Dashboard
This is the special portal developed for the restaurant administration where they can make changes in the menu, update the description, add new services, manage the payment history. In short, it keeps records with the help of which it is possible to analyze rates, dish popularity, clients’ preferences in order to find ways to improve your services.
Managing any business includes analysis of customers’ preferences and feedback. This screenshot shows the restaurant’s rates and defines the exact areas for improvements.
This is the simple companion app for the couriers very similar to the Uber Driver. It has a bare minimum of the functions and data that helps the courier to do their everyday job.
The food ordering aggregator platforms offer the services of their own couriers or use the help of freelancers who register in the system and can start to work after the simple verification procedure. In both cases, they need to be registered and validated to make deliveries. During the registration, they have to fill in all the required information in the profile like general info, photos of the ID, mobile number, email, etc.
This functionality enables updating all order requests. They need to have the ability to find the order description, its specifications, pickup location, the delivery time and distance to the destination. Taking into account all the mentioned details, the courier can accept or reject carrying out the particular request.
Delivery status update
Couriers have to update the status at least twice when the order is picked and completed. It gives the chance for both companies and clients to be notified. It is common to keep the money in escrow until the food is delivered to the client. Thus the courier is also responsible for the closing part of the whole ordering process.
FOOD DELIVERY APP DEVELOPMENT COST
Covering the needs and expectations of all the users, the food delivery app development company actually needs to develop three applications
The mobile app for clients targets at your initial purpose – selling services and goods. It is the catalog of goods developed to attract users. It should differentiate by great performance, a user-friendly interface, and excellent experience. Applying the up-to-date technologies is required for such functionalities as simple registration, placing the order, various payment options, delivery time estimation, order tracker, reviews and rates, attractive design and the great search engine. The average cost to create a food delivery app of medium complexity could be $50 000.
The mobile app and web portal for restaurants arrange the catering process and helps to manage it properly. The application should not be that complicated, but simple to approve the order, apply the changes if needed and deliver it to the destination. It includes registration and order management. While the restaurant’s administration is responsible for content management and the control panel including financial questions via the web portal. Counting both of these options, the company could pay up to $10 000.
The app for couriers is like the one for Uber drivers. You need to include registration, order management, and the status update. It will be enough to support the requirements to carry out the order. So the company could spend $15 000 for it.
Accordingly, the estimated food delivery app development cost could be close to $75 000. Of course, it depends on the specific business case and client’s requirements, but we hope that the readers will be able to make the right assumption using the list of food ordering app features we’ve provided for this example as an analogy.
If you’d like to know more about how long does it take to make an app you can read our article dedicated to this subject.
We hope that we have suggested some ideas on how to make your own food delivery app and prepared some rules to remember while implementing it:
- Target your audience
- Provide the real value for your users
- Define and follow the product concept
- Look for simplicity and accessibility
- Use up-to-date technologies
- Develop both iOS and Android apps
- Add essential functionality for the first version
- Maintain good performance
- Provide attractive design
- Keep the regular updates
- Ask for feedback
- Always keep in touch with your users
Taking into account all the mentioned details, we can make the conclusion that the food ordering app development requires a professional workforce, time and resources. Careful planning and learning your users’ needs clarifies a lot of important cornerstones. The point is that you need to target not only the clients but restaurants and couriers as well. Covering all their needs is the proven business strategy that focuses on how to make a food delivery app that can become a successful market competitor.
If you need a consultation, you are welcome to contact Existek. We are a professional outsourcing company with extensive expertise in mobile app development that has found a lot of reasonable solutions for different projects. We are glad to share our experience in food delivery app development and help you with your questions. Feel free to contact us via the contact form or use the chat widget on the right.