What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.
When making an order or registering on our site you may be asked to enter your name, e-mail address or phone number. You may also visit our site anonymously.
We may collect any Personal Information that you choose to send to us or provide to us, for example, on our “Get In Touch” online form or if you request us to contact you. If you contact us through the Websites, we will keep a record of our correspondence.
What do we use your information for?
Any information we collect from you may be used:
- To personalize your experience (your information helps us to better respond to your individual needs);
- To improve our website (we continually strive to improve our website offers based on the information and feedback we receive from you);
- To improve customer service (your information helps us to respond more effectively to your requests and support your needs);
- To administer a contest, promotion, survey or other site feature;
- To send periodic emails.
The email address you provide to process an order may be used to send you information and updates pertaining to the order in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from future emails we include detailed instructions how to do it at the bottom of each email.
How do we protect your information?
We use appropriate technical, organizational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorized access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. We use secure SSL connection which means that the information between your device and our website is encrypted and cannot be accessed and decrypted by the third party without the permission.
Data Protection Rights According to GDPR
As of May 25, 2018, the privacy of our EU-based clients is protected by the General Data Protection Regulation (GDPR). As a data collector, we have amended our policies to comply with the GDPR regarding the collection, processing, and storage of personal data.
Data subjects have the right to request the full extent of their personal data that has been collected, processed, and stored by Existek, free of charge.
Existek does not collect, process, or store personal data without prior consent. Consent can be withdrawn at any time.
Data subjects have the right to request Existek stop processing their personal information and/or delete it from the database.
Data subjects have the right to opt out of marketing communications from Existek. Existek will provide an easily accessible way of opting out every time such a communication is made.
A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first party cookies. We also use third party cookies – which are cookies from a domain different than the domain of the website you are visiting – for our advertising and marketing efforts.
- Assisting you in navigation;
- Assisting in registration to our events, login, and your ability to provide feedback;
- Analyzing your use of our products, services or applications;
- Assisting with our promotional and marketing efforts. (including behavioral advertising)
Below is a detailed list of the cookies we use on our Website. Our Website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies in the following categories:
- Strictly Necessary Cookies
- Performance Cookies
- Functional Cookies
- Targeting Cookies
Strictly Necessary Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.
This cookie is associated with Google Tag Manager which we use to load scripts into our website pages.
This cookie is set by WordPress for performance optimization.
These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.
Google Analytics gathers information allowing us to understand interactions with our websites and ultimately refine that experience to better serve you.
These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.
Crisp is a website live-chat software.
These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.
Do we disclose any information to outside parties?
We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:
Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include (for example) our payment processing providers, website analytics companies (e.g., Google Analytics), product feedback or help desk software providers (e.g. ZenDesk), CRM service providers (e.g., Salesforce), email service providers (e.g., Sendgrid) and others.
If Existek has received your Personal Information in the United States and subsequently transfers that information to a third party agent or service provider for processing, Existek shall remain responsible for ensuring that such third party agent or service provider processes your Personal Information to the standard required by our Privacy Shield commitments. Unless we tell you differently and you consent, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us.
Where we store your personal data
All your personal data, collected by us, is stored within the information technology systems, owned and operated by Existek, and in the cloud systems. Once we receive your information, we will use all reasonable procedures and security measures to avoid unauthorised access, loss, disclosure or amendment of the received data.
Children Online Privacy Protection Act Compliance
We are in compliance with requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on May 24, 2018.
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